Store Policies

1 - Shipping Information

Shipping Rates

Free shipping on orders over $100, also use Coupon Code: FREESHIP, for free shipping on your first order. For first time customers only..

Shipping charges for products with shipping costs are shown in the shopping cart before you pay at check out.

Orders shipped to Alaska, Hawaii, Puerto Rico and outside the United States will have additional shipping charges. We will contact you via email or phone for your approval.

Shipping Locations

GourmetCoffee.com ships to the United States and Canada via either UPS or FedEx. For orders outside the USA please submit your order and we will email to you the exact shipping cost, or call us at 1-888-535-2233. You will not be charged until you agree to the shipping charge and method.

Delivery Time

All orders except ship within 2 business days. We roast to order all products and sometimes delay order 2-3 days to hit the roasting pattern of specific blends.

 

2 - Return Policy - Return Top

Instructions

1. Contact customer care by calling 888-535-2233 or e-mail customercare@gourmetcoffee.com to request a Return Authorization Number (RA).Items received without an RA will not be credited.

2. Warehouse must receive items within 15 days of an RA# being issued.

3. Contact customer care with tracking number.

Cancellation

If you decide to cancel your order after it has shipped the above return policy applies.


3 - Privacy Policy

GourmetCoffee.com guarantees safe shopping so that you do not have to worry about credit card safety while shopping on our website.

Our Shopping Cart Checkout Pages are protected via Secure Sockets Layer 128-Bit Encryption. Your personal and credit card information is transported via Verisign, THE industry leader in Internet Payment Gateway solutions.

GourmetCoffee.com respects your privacy. We ask for your name, e-mail address, and phone number so that we can better assist you with the products you are purchasing and contact you with any concerns pertaining to your order. We will not pass on or sell any of this information to other companies without your written consent.

Here at ImproveLife.com, we are committed to protecting your privacy. All of the information that we obtain from you is used to make your shopping experience as easy and pleasurable as possible. If you have any questions about our privacy policy, please call us at (888) 535-2233 or e-mail us at customercare@gourmetcoffee.com.


4 - Contact Us

Phone: 1-888-535-2233
Online Form/Email :customercare@gourmetcoffee.com

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